Refund policy

Return & Refund Policy

We are committed to ensuring that every customer enjoys a reliable and secure shopping experience.
Returns and refunds are only available in cases where an item is defective or when an incorrect product has been delivered.
To request a return, please contact us through our Contact Form (select “I want a refund”) within 3 days of the delivery date shown in the carrier’s tracking, with your order number and photos.

When Returns Are Accepted

We can approve returns in the following situations:

1. Defective products
Examples include: manufacturing faults, missing components, or items damaged upon arrival.
→ When submitting your request, please upload clear photographs that show the defect.

2. Wrong items delivered
Examples include: receiving the wrong item, the wrong version, or the wrong quantity.
→ Please provide photos of the received product so we can confirm the mistake.

For approved returns, we cover the return shipping cost and issue a replacement or refund once the item is received.

Cases Where Returns Cannot Be Accepted

We cannot accept returns or exchanges under these circumstances:

  • Returns based on personal reasons (e.g., incorrect order, change of preference, difference from expected product appearance)
  • Items that have been opened, used, altered, or damaged after delivery
  • Minor cosmetic damage to the outer packaging if the product inside is not affected
  • More than 3 days have passed since the delivery date shown on the carrier’s tracking details
  • Insufficient information or missing photos needed to verify the issue

Anti-Fraud Measures

To maintain a fair environment for all customers, every item is photographed and documented before it is shipped.
If any suspicious or fraudulent activity is identified, refund requests will be denied, and access to purchasing may be limited.

Examples of prohibited behavior include:

  • Replacing the original item with a different one
  • Intentionally damaging the product
  • Submitting false or malicious return claims

In severe situations, we may report the incident to relevant authorities or payment processors.